RCI Financial Services Security Policy

We are aware that security is a key issue for anyone transacting over the internet. Security is also important to us. On this page you will find information about how you can use and manage the RCIpay.com facility and the internet safely and securely.

Security features about our site

We use 128-bit secure encryption through a secure socket layer. This is the Internet standard for the secure transmission of data. When you log in the browser window will become secure to protect your information. You know this window is secure because your browser will show a padlock or key at the bottom right hand side of your screen.

If the pages are inactive (by this we mean you choose not to select any of the buttons or links on the page) for longer than 10 minutes we will log you out of this area for your security. We will however advise you when you are approaching the 10 minute point.

If you have chosen the accessible option for logging in we won't be able to warn you that the time out is approaching. If you are timed out you have the option of returning to the My accounts page to log in.

Suitable browsers

We are un able to provide support for older Netscape and Internet Explorer versions. We therefore recommend that you download the latest available version of the browsers below.

The following links open in a new browser window:

Phishing / Email scams

The customers of several UK banks have recently been targeted by fraudsters. They have been sent bogus emails requesting that they provide their Internet banking security details in order to reactivate their account, credit card numbers, verify an email address. Phishers attack trusted banks' and retailers' names to make users believe they are genuine, and then fraudulently use your name and the stolen information.

We would recommend that you be on your guard against emails asking for information like this. We will never ask you to reveal your security details via email, and you should never reveal your full PIN or Password to anyone.

Logging Out

Once you have logged in to our site, the login' tab at the top of the page will change to 'logout'. Please remember to click this tab when you are finished. This will ensure you are properly and securely logged out. If you are using a PC which could be used by someone else, (eg: in an Internet Cafe) we also recommend you also close your Internet browser.

If you login and your PC is inactive for 10 minutes, you will be automatically logged out for security.

Time out

A time out is where we automatically log out if your PC has been inactive for 10 minutes. This is a security measure put in place to help protect your financial information in case you accidentally leave your PC unattended, especially in a public place (e.g. work or an Internet Cafe).

Software updates

Most computers' operating systems have small security loopholes that developers identify and fix over time. It is important to keep yours up-to-date with the latest patches released by the manufacturers.

Trojans and Spyware

"Trojans" or "Spyware" are used by fraudsters to secretly record what you do on the internet. If you receive a message or prompts for security details when you visit certain websites your PC could be infected.

We would reassure you that if you have any concerns about these or other matters relating to internet security, you can call our Helpdesk on 0333 2000 002. (Calls may be recorded).

Further security

We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in a form it is automatically protected using something called a Secure Socket Layer (SSL) between your computer and ours. SSL works in the following ways:

  • It prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on either the padlock or the image opposite will reveal our Registration Certificate that is issued by Verisign, a leading Internet security company.*

  • It encrypts data - as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet.

  • It prevents scrambling - SSL uses a Message Authentication Code (MAC) to prevent anyone tampering with our Internet site. Your computer will always check this code before it takes a message from us. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

*There are two minor problems with Microsoft Internet Explorer. Neither problem has any effect on the actual security in force, but may make it appear to you as if it is not fully secure. Internet Explorer 4. The padlock symbol does not always appear at the bottom when it should. A full description of this error, number Q154621, is at http://support.microsoft.com/kb/q154621/ (new window) Internet Explorer 5. If you click on the padlock symbol to view the security certificate the following message may be displayed: This certificate has failed to verify for all of its intended purposes. The other details of the certificate shown are correct. A full description of this error, number Q233479, is at http://support.microsoft.com/kb/q233479/ (new window)